Report September 2025

Submitted

Your organisation description

Empowering Users

Commitment 25

In order to help users of private messaging services to identify possible disinformation disseminated through such services, Relevant Signatories that provide messaging applications commit to continue to build and implement features or initiatives that empower users to think critically about information they receive and help them to determine whether it is accurate, without any weakening of encryption and with due regard to the protection of privacy.

We signed up to the following measures of this commitment

Measure 25.1 Measure 25.2

In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?

Yes

If yes, list these implementation measures here

As mentioned in our baseline report, WhatsApp is deeply committed to addressing misinformation while protecting people's privacy – without weakening encryption. Our approach is centred around limiting virality, preventing coordinated misuse, and empowering users.

Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?

If yes, which further implementation measures do you plan to put in place in the next 6 months?

As mentioned in our baseline report, misinformation is a complex and shared challenge, and we remain committed to doing our part. We continue working to improve our efforts against misinformation.

Measure 25.1

Relevant Signatories will design and implement, or work with third-party partners to design and implement, features to facilitate users' access to authoritative information without any weakening of encryption and with due regard for the protection of privacy, third-party partners could include civil entities such as governments, fact-checkers, and other civil society organisations where appropriate. This could include (as is appropriate for each service), for example, digital literacy campaigns and programs, or third-party features to facilitate fact-checkers' or governments' use of the relevant messaging service to provide timely and accurate information to users.

QRE 25.1.1

Relevant Signatories will report on the tools, policies, partnerships, programs, and campaigns in place to meet this Measure and on their availability across Member States, including, where possible, relevant details on the civil entity and their results.

As mentioned in our baseline report, we work to empower users to think critically about information they receive and help them easily connect with accurate information. To this purpose, WhatsApp partners with:

Organisations certified by the IFCN around the world, including in the EU, to expand users' access to fact-checking services. Because private messages and calls on WhatsApp are secured with end-to-end encryption, only a user and the person they are communicating with can read or listen to them. That’s why our fact-checking partnerships on WhatsApp rely on user-initiated reporting. Users can flag potential misinformation to trusted fact-checking organisations by sending them a message, and fact-checking organisations can reply by sharing a fact-checking article.

Government agencies and nonprofit organisations to help make authoritative information available to users on WhatsApp.

SLI 25.1.1

When in compliance with local law, and subject to any necessary information being made available by third-parties, Relevant Signatories will to the extent possible report on use of select tools (e.g. number of claims submitted by users to fact-checkers or reach of fact checks produced from claims submitted on the platform).

Partnerships with fact-checkers: 13 fact-checking organisations in the EU operating in multiple languages are using WhatsApp products (the WhatsApp Business App and/or the WhatsApp Business Platform) to make sure that WhatsApp users have access to accurate information.

The WhatsApp Business app is an optional app and partners may choose to use this tool or not. A reduction in the number of partners using the tool does not necessarily reflect a change in the number of fact-checking partners WhatsApp has in its WhatsApp fact-checking programme.

WhatsApp has a formal fact-checking programme which utilises the WhatsApp Business Platform and has not seen a reduction during this reporting period in the number of partners.

The WhatsApp Business app is an optional app and partners may choose to use this tool or not.

Directory of fact-checking organisations using WhatsApp products (WhatsApp Business App and/or WhatsApp Business Platform) during the period of this report]:

France:
- 20 Minutes (French)
- AFP France (French)
- AFP Africa (English)
- France24 (French)
Germany
- CORRECTIV (German)
- AFP Faktencheck (German)
- dpa Faktencheck (German)
Greece
- Ellinika Hoaxes (Greek)
Italy
- Pagella Politica / Facta (Italian)
Portugal
- Polígrafo (Portuguese)
Spain
- EFE Verifica (Spanish)
- Maldita (Spanish)
- Newtral (Spanish)

Country	Our company would like to provide the following data
Austria	0
Belgium	0
Bulgaria	0
Croatia	0
Cyprus	0
Czech Republic	0
Denmark	0
Estonia	0
Finland	0
France	0
Germany	0
Greece	0
Hungary	0
Ireland	0
Italy	0
Latvia	0
Lithuania	0
Luxembourg	0
Malta	0
Netherlands	0
Poland	0
Portugal	0
Romania	0
Slovakia	0
Slovenia	0
Spain	0
Sweden	0
Iceland	0
Liechtenstein	0
Norway	0

Measure 25.2

Relevant Signatories will develop tools and features that help users identify Disinformation and limit their viral propagation on their services, without any weakening of encryption and with due regard for the protection of privacy. This could include, for example, features to limit the forwarding of information across several conversations through additional friction or features making visible appropriate fact-checking labels when content from social media is disseminated over a messaging app (where possible).

QRE 25.2.1

Relevant Signatories will report on the tools and features available to limit the propagation of viral Disinformation on their services, and to empower users to think about the messages they receive.

As mentioned in our baseline report, WhatsApp provides end-to-end encryption by default for all private messages and calls. In this context, we work to counter misinformation both by limiting virality on our platform, and by encouraging users to think about the messages that are forwarded to them. We do this by using:

Forwarding labels
Limits to messaging forwarding

WhatsApp provides a simple way to double check messages that have been forwarded many times: using the “Search on web” tool. This tool helps our users find news results or other sources of information about content they have received. This feature works by allowing users to tap a link that enables them to upload the message via their browser.

We continue to evolve our efforts and approaches to tackling misinformation on WhatsApp. This ongoing work is focused on making sure we have the most efficient surface impact and consistently improving reach of our partners.

SLI 25.2.1

When in compliance with local law and to the extent possible, without any weakening of encryption and with due regard to the protection of privacy, Relevant Signatories will provide a transparent estimation or evidence based research of the use and impact of tools, features, and campaigns deployed to meet Measures 25.1 and 25.2.

As mentioned in our baseline report, the introduction of the additional forwarding limits in April 2020 reduced virality immediately by 70%. When we introduced the new group chat forwarding limit in 2022, we saw a reduction of approximately 20% in the number of forwarded messages sent to groups on WhatsApp globally.

Tools mentioned in QRE 25.2.1 are available across the EU.

Country	Metrics on the use and impact of tools, features and campaigns deployed to meet Measures 25.2 and 25.2
Austria	0
Belgium	0
Bulgaria	0
Croatia	0
Cyprus	0
Czech Republic	0
Denmark	0
Estonia	0
Finland	0
France	0
Germany	0
Greece	0
Hungary	0
Ireland	0
Italy	0
Latvia	0
Lithuania	0
Luxembourg	0
Malta	0
Netherlands	0
Poland	0
Portugal	0
Romania	0
Slovakia	0
Slovenia	0
Spain	0
Sweden	0
Iceland	0
Liechtenstein	0
Norway	0

Transparency Centre

Commitment 34

To ensure transparency and accountability around the implementation of this Code, Relevant Signatories commit to set up and maintain a publicly available common Transparency Centre website.

We signed up to the following measures of this commitment

Measure 34.1 Measure 34.2 Measure 34.3 Measure 34.4 Measure 34.5

In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?

Yes

If yes, list these implementation measures here

As mentioned in our baseline report, Meta (representing Facebook, Instagram, [WhatsApp and Messenger]) co-funded the Transparency Centre website’s development, to ensure transparency and accountability around the implementation of this Code.

Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?

If yes, which further implementation measures do you plan to put in place in the next 6 months?

N/A

Commitment 35

Signatories commit to ensure that the Transparency Centre contains all the relevant information related to the implementation of the Code's Commitments and Measures and that this information is presented in an easy-to-understand manner, per service, and is easily searchable.

We signed up to the following measures of this commitment

Measure 35.1 Measure 35.2 Measure 35.3 Measure 35.4 Measure 35.5 Measure 35.6

In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?

Yes

If yes, list these implementation measures here

As mentioned in our baseline report, Meta (representing Facebook, Instagram, WhatsApp and Messenger) commits to upload its reports on the Transparency Centre in due course.

Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?

If yes, which further implementation measures do you plan to put in place in the next 6 months?

As mentioned in our baseline report, Meta (representing Facebook, Instagram, WhatsApp and Messenger) commits to upload its reports on the Transparency Centre in due course.

Commitment 36

Signatories commit to updating the relevant information contained in the Transparency Centre in a timely and complete manner.

We signed up to the following measures of this commitment

Measure 36.1 Measure 36.2 Measure 36.3

In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?

Yes

If yes, list these implementation measures here

As mentioned in our baseline report, Meta (representing Facebook, Instagram, WhatsApp and Messenger) will both upload this report in due course and support other signatories in their efforts to upload their own reports.

Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?

Yes

If yes, which further implementation measures do you plan to put in place in the next 6 months?

As mentioned in our baseline report, Meta (representing Facebook, Instagram, WhatsApp and Messenger) will both upload all future reports in due course.

Measure 36.3

Signatories will update the Transparency Centre to reflect the latest decisions of the Permanent Task-force, regarding the Code and the monitoring framework.

QRE 36.1.1

With their initial implementation report, Signatories will outline the state of development of the Transparency Centre, its functionalities, the information it contains, and any other relevant information about its functioning or operations. This information can be drafted jointly by Signatories involved in operating or adding content to the Transparency Centre.

We continue to upload our report according to the approved deadlines.

QRE 36.1.2

Signatories will outline changes to the Transparency Centre's content, operations, or functioning in their reports over time. Such updates can be drafted jointly by Signatories involved in operating or adding content to the Transparency Centre.

The administration of the Transparency Centre website has been transferred fully to the community of the Code’s signatories, with VOST Europe taking the role of developer.

SLI 36.1.1

Signatories will provide meaningful quantitative information on the usage of the Transparency Centre, such as the average monthly visits of the webpage.

The common Transparency Centre was viewed 38,817 times by around 11,367 users between 01/01/2025 to 30/06/2025, and 19,767 users downloaded the published reports. For Meta specifically, over 3,694 downloads (combined) occurred of our most recent and previous reports by over 2,382 unique users.

Country	Our company would like to provide the following data: Nr of fact-checkers IFCN-certified
Austria	0
Belgium	0
Bulgaria	0
Croatia	0
Cyprus	0
Czech Republic	0
Denmark	0
Estonia	0
Finland	0
France	0
Germany	0
Greece	0
Hungary	0
Ireland	0
Italy	0
Latvia	0
Lithuania	0
Luxembourg	0
Malta	0
Netherlands	0
Poland	0
Portugal	0
Romania	0
Slovakia	0
Slovenia	0
Spain	0
Sweden	0
Iceland	0
Liechtenstein	0
Norway	0

Permanent Task-Force

Commitment 37

Signatories commit to participate in the permanent Task-force. The Task-force includes the Signatories of the Code and representatives from EDMO and ERGA. It is chaired by the European Commission, and includes representatives of the European External Action Service (EEAS). The Task-force can also invite relevant experts as observers to support its work. Decisions of the Task-force are made by consensus.

We signed up to the following measures of this commitment

Measure 37.1 Measure 37.2 Measure 37.3 Measure 37.4 Measure 37.5 Measure 37.6

In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?

If yes, list these implementation measures here

There have been no significant updates since the last submitted report.

Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?

If yes, which further implementation measures do you plan to put in place in the next 6 months?

Measure 37.6

Signatories agree to notify the rest of the Task-force when a Commitment or Measure would benefit from changes over time as their practices and approaches evolve, in view of technological, societal, market, and legislative developments. Having discussed the changes required, the Relevant Signatories will update their subscription document accordingly and report on the changes in their next report.

QRE 37.6.1

Signatories will describe how they engage in the work of the Task-force in the reporting period, including the sub-groups they engaged with.

There have been no significant updates since the last submitted report.

Monitoring of the Code

Commitment 38

The Signatories commit to dedicate adequate financial and human resources and put in place appropriate internal processes to ensure the implementation of their commitments under the Code.

We signed up to the following measures of this commitment

Measure 38.1

In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?

If yes, list these implementation measures here

Globally we have around 40,000 people working on safety and security.

Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?

If yes, which further implementation measures do you plan to put in place in the next 6 months?

As mentioned in our baseline report, our policies benefit from our experience and expertise.

Measure 38.1

Relevant Signatories will outline the teams and internal processes they have in place, per service, to comply with the Code in order to achieve full coverage across the Member States and the languages of the EU.

QRE 38.1.1

Globally we have around 40,000 people working on safety and security including around 15,000 content reviewers. All of these investments work to combat the spread of harmful content, including disinformation and misinformation, and thereby contribute to our implementation of the Code.

Teams with expertise in content moderation, operations, policy design, safety, market specialists, data and forensic analysis, stakeholder and partner engagement, threat investigation, cybersecurity and product development all work on these challenges. These teams are distributed globally, and draw from the local expertise of their team members and local partners.

Commitment 39

Signatories commit to provide to the European Commission, within 1 month after the end of the implementation period (6 months after this Code’s signature) the baseline reports as set out in the Preamble.

We signed up to the following measures of this commitment

In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?

Yes

If yes, list these implementation measures here

This report was submitted within the required timeline.

Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?

If yes, which further implementation measures do you plan to put in place in the next 6 months?

This report was submitted within the required timeline.

Commitment 40

Signatories commit to provide regular reporting on Service Level Indicators (SLIs) and Qualitative Reporting Elements (QREs). The reports and data provided should allow for a thorough assessment of the extent of the implementation of the Code’s Commitments and Measures by each Signatory, service and at Member State level.

We signed up to the following measures of this commitment

Measure 40.1 Measure 40.2 Measure 40.3 Measure 40.4 Measure 40.5 Measure 40.6

In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?

Yes

If yes, list these implementation measures here

For this report, Facebook. Instagram, WhatsApp and Messenger provided QREs and SLIs across the different chapters.

Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?

Yes

If yes, which further implementation measures do you plan to put in place in the next 6 months?

As mentioned in our baseline report, Facebook, Instagram, WhatsApp and Messenger will continue to provide relevant QREs and SLIs across the chapters of this Code.

Commitment 43

Relevant Signatories commit to provide, in special situations like elections or crisis, upon request of the European Commission, proportionate and appropriate information and data, including ad-hoc specific reports and specific chapters within the regular monitoring, in accordance with the rapid response system established by the Taskforce.

We signed up to the following measures of this commitment

In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?

Yes

If yes, list these implementation measures here

Facebook, Instagram, WhatsApp and Messenger provided their qualitative and quantitative information in the harmonised template provided.

Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?

Yes

If yes, which further implementation measures do you plan to put in place in the next 6 months?

Facebook, Instagram, WhatsApp and Messenger continue to engage with the Taskforce working group on reporting/monitoring as the template evolves.

Commitment 44

We signed up to the following measures of this commitment

In line with this commitment, did you deploy new implementation measures (e.g. changes to your terms of service, new tools, new policies, etc)?

Yes

If yes, list these implementation measures here

As mentioned in our baseline report, we are taking steps to ensure that, following conversion of the Code into a Code of Conduct under the DSA, relevant Meta services will be undergoing appropriate independent audits under the DSA.

Do you plan to put further implementation measures in place in the next 6 months to substantially improve the maturity of the implementation of this commitment?

If yes, which further implementation measures do you plan to put in place in the next 6 months?